Frequently Asked Questions

We offer a curated collection of high-end stylewall art, spanning both contemporaryand traditionalmasterpieces.

Most of the art prints we sell are exclusivet o Luxury Wall Art. Our collection currently includes recreated classics,original piecesfrom emerging artists, and top-tier digital art. Looking ahead, we also plan to introduce uniquely handcrafted, one-of-a-kind artworks to our offering.

We ensure thehighest qualityfor our prints, usingpremium materialsandadvanced printing technologies.

Yes, some of our artworks allow forcustomizationfor a small fee. Please refer to the product page for more details or contact our customer service team.

Our luxury quality comes from: - Museum-Grade Materials: Archival papers and premium inks -Master Craftsmanship:Expert printing and finishing -Exclusive Designs: Limited edition pieces -Quality Assurance: Rigorous inspection process -Premium Packaging: Protective materials and elegant presentation

Yes, we provide complimentary art consultation: - Personal Curator assistance - Space planning recommendations - Color palette coordination - Style matching expertise - Custom sizing options

We accept:

- All major credit cards (Visa, MasterCard, American Express)
- PayPal
- Various digital wallet services (Apple Pay, Google Pay)
- Bank transfers for select regions

Yes, we prioritize your security:

- SSL encryption for all transactions
- PCI DSS compliant payment processing
- Secure payment gateways
- Regular security audits
- Fraud prevention systems

Your payment will be processed immediately upon placing your order. Since each piece is created specifically for you, we begin production as soon as payment is confirmed.

Yes, we partner with several financing providers to offer flexible payment options on qualifying purchases. Contact our customer service team for more details about available payment plans in your region.

Here's what happens after you order:

• Your artwork enters production immediately
• We carefully create and inspect your piece
• Once complete, we'll send you tracking information
• Estimated timeline:
• Production: 2-3 business days
• Shipping: varies by location

Yes, we ship worldwide. Delivery times vary by region:

• United States: 3-8 business days
• Canada: 4-10 business days
• International: 7-14 business days

Shipping costs and exact delivery times may vary depending on your location.

Our shipping policy includes:

• Free standard shipping on orders over $100 in the U.S.
• Orders over $150 qualify for free shipping in Canada and UK
• Insurance included for damage during transit
• Tracking responsibility lies with the customer
• Stolen packages must be addressed with the shipping carrier

We use premium eco-friendly packaging materials:

• Protective corners and reinforced edges
• Multiple layers of bubble wrap
• Sturdy boxes designed for artwork
• Moisture-resistant wrapping
• 'Fragile - Handle with Care' labels

Once your order ships:

• You'll receive tracking information via email
• Customer responsibility to monitor package progress
• Track through shipping carrier's website
• Contact shipping carrier directly for detailed updates
• We cannot intervene in transit delays

For package issues:

• Lost/stolen packages: Contact shipping carrier directly
• Proof of delivery: Available through carrier tracking
• Insurance claims: Must be filed with carrier
• Customer responsibility to ensure correct delivery address
• We assist with providing necessary documentation

Yes, we offer expedited options:

• Express Delivery: 2-3 business days (US)
• Priority International: 5-7 business days
• Additional fees apply for expedited service
• Available for most locations
• Production time not included in shipping estimates

Since each artwork is created specifically for you after placing your order:

- All sales are final due to the custom nature of our products
- We do not maintain pre-printed inventory
- Each piece is carefully inspected before shipping

If you have concerns, please contact us immediately.

For U.S. customers only, we offer a limited exchange policy:

- One exchange per order
- Must request within 15 days of delivery
- Customer pays for return shipping
- Customer pays for new item shipping
- Original artwork must be returned in original condition

Currently, exchanges are only available in the United States.

If your artwork arrives damaged, please:

1. Take photos of:
- Full front view of artwork
- Full back view of artwork
- Close-ups of damaged areas
- The barcode on back
- The shipping box

2. Contact us immediately with:
- Your order number
- The photos
- A brief description

We'll arrange for a replacement once we verify the damage.

Since production begins immediately:

- Changes/cancellations only possible within 24 hours of purchase
- Contact customer service immediately
- After 24 hours, order enters production phase
- Changes after production starts are not possible

We offer multiple support channels:

- Email: support@luxurywallart.com
- Phone: Available during business hours
- Live Chat: When available on website
- Response time: Within 24 hours
- Emergency support: For urgent shipping issues

Yes, we offer multiple premium options:

- Fine Art Prints: Museum-quality prints on archival paper
- Canvas Prints: Gallery-wrapped on wooden stretcher bars
- Framed Prints: Custom framing options available
- Metal Prints: High-definition aluminum prints

Each option comes with detailed specifications and care instructions.

For transparency, we show all costs upfront:

- All applicable taxes are calculated at checkout
- Import duties (if any) are included for most countries
- Shipping costs are clearly displayed
- Any additional services (like express shipping) are optional

To maintain your artwork's quality:

- Avoid direct sunlight exposure
- Maintain consistent room temperature
- Use proper cleaning methods (detailed in our Art Care Guide)
- Consider professional framing services
- Follow our artwork-specific care instructions

We stand behind our quality:

- Premium materials sourced from trusted suppliers
- Quality Assurance inspection before shipping
- Color accuracy guaranteed
- Professional packaging for safe delivery
- Customer satisfaction commitment

In the rare case of damage during transit:

- Document the damage with photos immediately
- Contact our support within 48 hours of delivery
- We'll initiate our damage claim process
- A replacement artwork will be expedited
- Return shipping costs covered by us

Yes, all international shipments include:

- Real-time tracking updates
- Customs documentation status
- Estimated delivery windows
- Local carrier tracking once in destination country
- Email notifications at key shipping milestones